Privacy policy

Last Updated: 01/28/2026

Thank you for visiting North and Finch. Your stop shop for fine art prints, frames and wallpaper. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

Please read this policy carefully to understand our practices regarding your personal data.

INFORMATION WE COLLECT

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information You Provide:

• Contact information (name, email address, phone number, shipping and billing addresses)
• Payment information (credit card details, billing address) processed securely through our payment providers
• Account information if you create an account (username, password, order history)
• Communications you send to us (customer service inquiries, product questions, reviews)
• Phone number when you opt in to receive SMS marketing messages
• Email address when you subscribe to our newsletter or marketing communications

Information Collected Automatically:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent on pages, click patterns, referring URLs)
• Location information (general geographic location based on IP address)
• Cookie and tracking technology data (see "Cookies and Tracking Technologies" section below)

Information From Third Parties:

• Payment verification information from payment processors
• Shipping and delivery information from fulfillment partners
• Analytics data from advertising platforms (Meta, Google, Pinterest)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To process and fulfill your orders, including shipping, payment processing, and order confirmation
• To communicate with you about your orders, inquiries, and customer service matters
• To send you marketing communications, including promotional emails and SMS messages, if you have opted in
• To personalize your shopping experience and recommend products
• To improve our website, products, and services
• To detect and prevent fraud, unauthorized transactions, and other illegal activities
• To comply with legal obligations and enforce our terms of service
• To analyze website traffic and usage patterns through analytics tools
• To serve targeted advertisements through third-party advertising platforms
• To send abandoned cart reminders via email and SMS

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising.

Types of Cookies We Use:

• Essential cookies: Required for basic site functionality such as shopping cart and checkout
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance (Meta Pixel, Google Ads, Pinterest Tag)
• Functionality cookies: Remember your preferences and settings

North and Finch's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

We honor Global Privacy Control (GPC) signals and other universal opt-out mechanisms as required by applicable state privacy laws.

SMS AND EMAIL MARKETING

If you opt in to receive SMS marketing messages from North and Finch, you consent to receive recurring automated promotional and transactional text messages at the phone number you provided. Message frequency varies but is typically 3-5 messages per month. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@northandfinch.com.

If you opt in to receive email marketing, we will send you promotional emails about new products, sales, and other updates. You can unsubscribe at any time by clicking the unsubscribe link in any email.

Our SMS and email marketing is managed through Klaviyo. Your information is processed in accordance with Klaviyo's privacy practices.

SHARING YOUR INFORMATION

We may share your personal information with the following categories of third parties:

• Service providers: Companies that help us operate our business, including payment processors (Shopify Payments, PayPal), shipping and fulfillment partners, email and SMS marketing platforms (Klaviyo), analytics providers, and customer review platforms
• Advertising partners: Platforms such as Meta (Facebook/Instagram), Google Ads, and Pinterest to deliver targeted advertising and measure campaign effectiveness
• Legal and safety: When required by law, legal process, or to protect our rights, safety, or property

We do not sell your personal information for monetary consideration. However, sharing data with advertising partners for targeted advertising may be considered a "sale" or "sharing" under certain state privacy laws, and you have the right to opt out of this activity.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Order and transaction records are typically retained for seven years for tax and accounting purposes. Marketing data is retained until you opt out or request deletion.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act, Colorado Privacy Act, and other state privacy laws, as well as the General Data Protection Regulation (GDPR) for European residents.

These rights may include:

• Right to know/access: Request information about the personal data we collect, use, and disclose about you
• Right to delete: Request deletion of your personal data, subject to certain exceptions
• Right to correct: Request correction of inaccurate personal data
• Right to opt out: Opt out of the sale or sharing of your personal data, targeted advertising, and profiling
• Right to portability: Receive your personal data in a portable format
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at info@northandfinch.com. We will respond to your request within the timeframe required by applicable law (typically 45 days for US state laws, 30 days for GDPR).

For California Residents: You have the right to opt out of the "sale" or "sharing" of your personal information. To opt out, please contact us or adjust your cookie preferences. We honor Global Privacy Control signals.

For European Residents: If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data based on legitimate interests, contract performance, legal obligations, or your consent. You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

For Canadian Residents: We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provide meaningful consent mechanisms for data collection.

INTERNATIONAL DATA TRANSFERS

North and Finch is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website or providing your information, you consent to this transfer.

For European residents, we ensure appropriate safeguards are in place for international data transfers in compliance with GDPR requirements.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure payment processing, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us at info@northandfinch.com.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice such as email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

North and Finch
Email: info@northandfinch.com

For privacy-related inquiries, please include "Privacy Request" in your subject line to ensure prompt handling.