Frequently Asked Questions
Shipping & Returns
Q: Where do you ship, and how long does delivery take?
Our wallpaper samples ship directly from our headquarters in Utah USPS Ground Advantage. Please allow 2-5 days for delivery once shipped.
Our wallpaper ships directly from Europe through FedEx 2-Day Shipping.
We ship worldwide, but International shipping times vary by destination but generally range from 10–21 business days. Tracking information is provided once your order ships.
Q: How much wallpaper do I need to order?
You can use our wallpaper calculator HERE to determine the size and number of wallpaper panels you'll need for your project.
Q: What is your return policy?
Because our product are made to order, all sales are final. Please reach out to us at info@northandfinch.com if you have an issue with your order.
Wallpaper
Q: Are your wallpapers peel-and-stick or do they require paste?
We carry both options. Traditional Wallpaper is a non-pasted material that requires paste to apply. Peel-and-Stick is a removable wallpaper that comes with adhesive already applied to the back of the paper.
Q: What surfaces are your wallpapers suitable for?
The best application of our wallpapers will be on smooth, primed interior walls. Our Peel & Stick requires a smooth wall. Our Traditional wallpaper is thick and can be applied over lightly textured walls without a problem.
Q: Can I order a sample before committing to a full order?
Yes! We strongly recommend ordering a sample first so you can check the color, texture, and pattern in your space before purchasing full panels of wallpaper. Due to the custom nature of our products, all sales are final.
Understanding Wallpaper Panels
Q: What is a wallpaper panel, and how is it different from a traditional roll?
Traditionally, wallpaper comes in a standard width and height roll that requires cutting, trimming and pattern matching. Our wallpaper is sold as individual panels in a length you select— each one is a finished, ready-to-hang strip There's no roll to cut down, which makes the installation process much easier and reduces wallpaper waste too!
Q: How does the pattern work across multiple panels?
Our panels are designed to line up seamlessly with the next, so the pattern flows continuously across your wall. When hanging, simply butt the edges of adjacent panels together and align the pattern as you go.
When ordering panels of different lengths, each panel will match the next (no matter the length) from the top down.
Q: Can I order extra panels later if I run short?
We recommend ordering all the panels you need at once. Because our wallpaper is printed to order, there can be slight color variations between print runs, which may be noticeable on your wall. Having all your panels from the same order ensures a consistent look.
Contact
Still have questions? We're happy to help! Please email us at info@northandfinch.com and we will get back to you ASAP.